Conditions of Use

1. Phone Orders

If you prefer not to order online or encounter any difficulties, you can place your order by phone. You can call us at +39 011-9472707 or +39 011-9411114 from Tuesday to Saturday, from 9:00 AM to 12:30 PM and from 3:30 PM to 7:30 PM (CET). Please note that the telephone channel is not a secure communication method for transmitting sensitive data such as credit card details. Therefore, credit card payments can only be processed securely online through the Banca Sella secure server.

2. Condition of the Watches

All pre-owned (second-wrist) watches on our website are completely disassembled to inspect and service the movement, and to polish or satin-finish the exterior, meticulously restoring the watch's original finish. All servicing and polishing operations are performed inside our on-site workshop, staffed by two certified watchmakers and a case-finisher dedicated exclusively to polishing. Consequently, our watches show no scratches or signs of wear. When a watch is described as being in "like new" condition, it means the timepieces are in a state entirely comparable to a brand-new watch (click here to visit our workshop page).

3. Applicable Prices

All prices listed in the catalog are inclusive of VAT. All prices relating to shipping fees and ancillary services are also inclusive of VAT. The listed price of catalog items does not include shipping costs, which shall be borne entirely by the customer.

4. Warranty

Our catalog features a selected choice of brand-new watches or timepieces in perfect pre-owned condition, fully inspected and serviced, accompanied by a written warranty certifying their authenticity and proper operation, just like a new watch. For brand-new products, the warranty is issued directly by the manufacturer. For pre-owned watches, the warranty is issued by Gioielleria Stroppiana with the exact same coverage as a new watch warranty. Furthermore, for customers residing in Italy who live far from our store, in the event of any issues covered by the warranty, we will arrange a courier to collect and return the watch after repair at our own expense. The warranty duration is 1 year for pre-owned items and 2 years for brand-new products (in compliance with Legislative Decree 24/2002).

5. Warranty Extension

For certain pre-owned watches, it is possible to extend the warranty to 2 years, maintaining the same coverage and protective features offered by the standard one-year conventional warranty.

6. Order Acceptance

The status of your order can be tracked in real-time within your personal account page and follows these phases:

  • Awaiting Payment: The order is ready; payment must be processed before shipment can begin.

  • Shipped: The order has been handed over to the carrier, who will deliver it to the address you provided.

  • Cancelled: The order has been cancelled, usually due to order compliance or verification issues. Please contact info@eora.it for further clarification on the status. Please remember that once submitted, orders cannot be modified or cancelled by the customer. In the event of an error, please report the issue to info@eora.it within 24 hours of submission to request a modification or cancellation.

7. Right of Withdrawal for Online Purchases (Distance Contracts)

Pursuant to Article 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), as updated by Legislative Decree 26/2023 (Omnibus Directive) and Legislative Decree 209/2025 regarding the simplification of digital services, if the customer acts as a private consumer, they have the right to withdraw from the purchase contract without any penalty and without specifying a reason, within 14 calendar days starting from the day they take physical possession of the watch.

7.1 How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the consumer must send an explicit notice of their decision before the expiry of the 14-day period. This communication can be submitted through one of the following methods:

  • Guided Digital Procedure (Recommended): You can activate the withdrawal online for immediate processing. If you have a customer account, log in to your personal area on eOra.it and click the "Withdraw from contract here" button. If you purchased as a guest, you can use the digital withdrawal function located in the website footer by entering your order number and email address. The system will issue an automatic receipt showing the exact date and time of the request.

  • Via Email or Direct Contact: By sending an explicit statement to info@eora.it or via the digital contact channels available on the website.

  • Via Mail: By registered letter with acknowledgment of receipt (Raccomandata A/R) sent to: Gioielleria Stroppiana - Via Marconi 17, 10023 Chieri (TO), Italy.

7.2 Return Policy and Refunds

Following the notice of withdrawal, the customer must send back or deliver the product to Gioielleria Stroppiana no later than 14 calendar days from the date they communicated their decision to withdraw.

  • Return Shipping Costs: The direct costs of return shipping shall be borne entirely by the consumer.

  • Condition of the Goods: The right of withdrawal applies provided that the product is returned in the same condition of integrity in which it was received, complete with its original box, warranties, manuals, and any accessories included at the time of delivery. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the timepiece.

  • Refund Timeline: The refund of all amounts paid (excluding additional or customized shipping costs requested during the order phase) will be processed within 14 calendar days from the moment we are informed of the decision to withdraw. However, we reserve the right to withhold and suspend the refund until the goods have been received at our premises or until the consumer has provided definitive proof of shipment. The refund will be issued using the same means of payment used for the initial transaction, unless otherwise agreed between the parties.

7.3 In-Store Purchases

In accordance with current legislation, the right of withdrawal regulated by the Consumer Code applies exclusively to contracts concluded at a distance or away from business premises. Therefore, it cannot be exercised for purchases made directly inside our physical retail store. For in-store purchases, standard legal protections regarding lack of conformity and defects apply. Defects must be reported within the statutory timeframes (two months from discovery for private consumers, eight days for professionals/VAT registration holders).

8. Delivery Times

Purchased goods will be handed over to the courier once we receive a reliable confirmation of payment. The time required to receive payment notification varies by method as follows:

  • Postal Money Order (Vaglia Postale): Traditional delivery takes 48 to 72 hours; online money orders are faster and arrive within approximately 4 hours.

  • Credit Card: The time required by the Banca Sella back office to verify the match between the cardholder and the buyer varies from 8 to 10 days, applicable to both Italian and foreign credit cards.

  • Bank Transfer: Data transmission time from bank to bank takes 24 to 48 hours. Shipping time (24 to 48 hours) must be added to the payment verification timeframes listed above.

9. Claims

Any claims or complaints must be addressed to: Gioielleria Stroppiana, Via Marconi 17, Chieri (TO), Italy, by phone at +39 011-9472707 / +39 011-9411114, or by email at info@eora.it.

10. Warranty Terms and Conditions

Please pay close attention to the following guidelines regarding the daily use and care of your watch:

  • Water Resistance: Always verify that the winding crown is fully screwed down. If your watch is a vintage model with an acrylic/plastic crystal and/or lacks a screw-down crown, we strictly advise against any contact with water. For water-resistant watches suitable for diving (where the depth rating marked on the case or dial is at least 100 meters or 10 ATM), we recommend having the water resistance checked once a year.

  • Time Accuracy: A mechanical or automatic watch may experience a daily variance (gaining or losing time) ranging between 1 and 10 seconds per day. The accuracy and potential for regulation depend on the era, age, and performance capabilities of the mechanical movement.

  • Handling with Care: Avoid subjecting the watch to severe shocks, impacts, and strong magnetic fields.

  • Power Reserve: Automatic watches wind themselves via the movement of your wrist. Therefore, the power reserve is directly proportional to your physical activity during the hours the watch is worn. Wearing the watch for only a few hours or remaining relatively stationary will result in a shorter power autonomy.

  • Servicing: To ensure the continuous, perfect operation of your mechanical or automatic watch, we highly recommend a complete overhaul/service every 3 to 4 years.

  • Warranty Repairs: Warranty service can only be carried out at our premises or, subject to our prior written authorization, at certified service centers. Failure to comply with this rule, or simply opening the watch case without our authorization, will void the warranty immediately.